Effective Date: October 15, 2023
1. Overview
Welcome to Travel Dental Solutions (“we,” “us,” or “our”). We are committed to providing high-quality dental products for travelers. We understand that there may be situations where you need to return a product or seek a refund. This Returns and Refunds Policy outlines the process, conditions, and timeframes for returns and refunds.
2. Eligibility
2.1. To be eligible for a return or refund, you must meet the following conditions:
- The product must be in its original condition, unopened, and unused.
- The return request must be initiated within 30 days from the date of purchase.
- You must provide proof of purchase, such as your order number or receipt.
3. Initiating a Return
To initiate a return, follow these steps:
3.1. Contact Customer Support: Send an email to hectorrub0@gmail.com with the subject line “Return Request – [Your Order Number].” In the email, include the following information:
- Your name
- Order number
- Reason for the return
- Condition of the product
3.2. Await Response: Our customer support team will review your request and provide you with further instructions, including the return address.
4. Return Process
4.1. Return Shipping: You are responsible for shipping the product back to us. Ensure the product is securely packaged to prevent damage during transit.
4.2. Inspection: Once we receive the returned product, we will inspect it to ensure it meets the eligibility criteria.
4.3. Approval: If the return is approved, we will process your refund.
5. Refunds
5.1. Refund Options: You may be eligible for one of the following refund options:
- Full Refund: We will refund the full purchase price of the product, including any applicable taxes.
- Store Credit: If you prefer, we can provide you with store credit for the equivalent amount, which can be used for future purchases.
5.2. Refund Timeframe: Refunds will be processed within 5 business days of receiving the returned product. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.
6. Non-Refundable Items
Please note that the following items are non-refundable:
- Products that have been opened or used.
- Products returned after 30 days from the date of purchase.
- Products damaged due to improper handling or misuse.
7. Contact Us
If you have any questions or need assistance with a return or refund, please contact our customer support team at:
Travel Dental Solutions 9336 Lait Drive El Paso, TX 79925 Email: hectorrub0@gmail.com
We are here to help and ensure your satisfaction with our products and services.